3004 Lawrence Expressway
Santa Clara, CA 95051
Phone 408-736-2116
Microscope sales and factory authorized service.
Bi Optic Inc Services
Documentation
Emergency Service
Bi Optic incorporated is proud of our reputation as a customer focused company. Finding solutions for our customers is what is important to us. Bi Optic incorporated provides full in-depth maintenance for our customers equipment, as well as repairs in the field. Bi Optic incorporated is well known for its field service personnel and stands behind its reputation. Repairs are done with factory parts and by a knowledgeable staff. Replacement parts, lamps and sockets are available through us. Below is a description of what we do for most preventive maintenance services. You will also find a description of our hourly rates and business hours.
We provide a variety of services including:
At the completion of each service the customer is given a service report containing the scope brand and type, ID number, notations of repair work done or needed, price for parts, maintenance and repair. Often the service rep. will go over the service report with the customer to explain the work performed and answer any questions that may come up.
Bi-Optic, Inc. will provide emergency service within 24 hours of notification, during normal business hours, for instrument failure. Bi-Optic, Inc. has a minimum service charge of 4 hours.i-Optic, Inc. will provide emergency service within 24 hours of notification, during normal business hours, for instrument failure. Bi-Optic, Inc. has a minimum service charge of 4 hours.
For the most part, services and minor repairs can be done on site. There are times that equipment may need to be repaired in the shop. We stock over 1,500 different repair parts, not including lamps or finished goods. We understand that your microscopes is a key piece of equipment for you, and we will do our best to minimize down time. Often the repair can be done the same day, or next day.Bi Optics' customers include home-based business, universities, dealers, start-ups and Fortune 100 companies. Ask a Bi Optic employee about what we can do for your company. If you have any question concerning deliveries, pick-ups or prices, please don't hesitate to contact us. Our friendly customer service staff will help find the best solutions for you.
Repair Parts
When replacement parts are necessary, they will be installed at the time of service. Replacement parts which are not a stock item in our inventory, will be ordered and replaced at the earliest opportunity. Unless otherwise stipulated and agreed to, all parts are charged as an additional expense.hen replacement parts are necessary, they will be installed at the time of service. Replacement parts which are not a stock item in our inventory, will be ordered and replaced at the earliest opportunity. Unless otherwise stipulated and agreed to, all parts are charged as an additional expense.
Warranty
Bi-Optic, Inc. warrants its labor and parts to be free of defects under normal usage conditions, for 45 days from the date of service. A. Remedy for Defects: Remedial work provided at no charge subject to conditions stated in sub-paragraph "D" below. B. Warranty Calls: Calls on warranty work should be made to: (408) 736-2116. C. Electrical components: excluded from coverage. D. Customer Responsibility: It is the customer's responsibility to assure there is no misuse, neglect, malicious mischief, intentional damage, or service by anyone other than by Bi-Optic's employees or our agents to any instrument serviced under this agreement. Any damage for reasons above stated will cause this warranty to become void. E. Exceptions to Coverage: Bi-Optic, Inc. will assume no responsibility for instruments with special modifications (mechanical stages, illuminations, head assemblies, etc.) which were not produced by the manufacturer of the instrument and are not subject to this warranty.
Liability Insurance
Monday - Friday 9:00 am to 5:00 pm
Standard rates for repair to microscopes, not including parts.
$ 95.00 per Hr. Shop rate
$135.00 per Hr. "on site services"
The minimum labor charge for field service is two hours. The hourly rate for in-shop repair is the same, except there is no two hour minimum.
Service contracts are available on a per unit price. For a quote regarding on site service or maintenance to your equipment, please contact us at service@biopticinc.com
Hours and Rates
Bi-Optic, Inc is fully insured and covered for accidental damage to your equipment while in our care. Proof of insurance is provided, when requested, as a matter of setting up a service contract. For more information, please contact us at (408) 736-2116.
